Terms and Conditions
These terms set out the agreement between you and Optimum Health Screening Ltd when you book a health check with us, attend an appointment, or use our website. Please read them before booking.
Last updated: 6 May 2026 · Version: 1.0
1. About these terms
Who these terms are with
- Provider
- Optimum Health Screening Ltd
- Company number
- 12899119 (registered in England and Wales)
- Registered office
- 167–169 Great Portland Street, 5th Floor, London, W1W 5PF
- Phone
- 020 8058 7765
In these terms, “we”, “us” and “our” mean Optimum Health Screening Ltd. “You” and “your” mean the person who books a health check or uses our website.
These terms apply when you make a booking, attend an appointment, or use optimumhealthscreening.com. By making a booking you confirm that you have read and accepted these terms. By using our website you agree to the parts of these terms that relate to website use.
Our handling of your personal data is set out separately in our Privacy Policy.
2. Our services
What we provide
We provide private preventive health checks and individual blood tests at our clinics in Kingston upon Thames and Crawley. A typical appointment includes a lifestyle and health questionnaire review, the on-the-day checks included in the package or test you have booked, and a personalised health report sent to you afterwards.
What we do not provide
We provide preventive screening, not clinical diagnosis or treatment. We do not prescribe medication, provide ongoing clinical care or treat medical conditions. We are not a substitute for your GP, and we are not an emergency service. If you have a medical concern, please contact your GP. In a life-threatening emergency, call 999. For urgent medical advice that is not life-threatening, contact NHS 111.
Eligibility
Our services are intended for adults aged 18 to 79. You should not book an appointment on behalf of someone else without their knowledge and agreement. If you are pregnant, have a complex medical condition, or are taking medications that may affect test results, please contact us before booking so we can advise whether the check is suitable for you.
3. Booking and payment
Booking, prices and payment
How to book
You can book online through our website, by email at bookings@optimumhealthscreening.com, or by phone on 020 8058 7765. When you book online, your booking is provisional until you receive an email confirmation from us. The contract between us is formed when we send that confirmation.
Prices
Prices are as displayed on our website at the time of booking and include VAT where applicable. We reserve the right to change our prices at any time, but the price you pay will be the price shown when you confirmed your booking.
Payment
No payment is taken at the time of booking. Payment is taken in the clinic at the end of your appointment. We accept payment by card (via SumUp) or cash. If you have asked us to invoice your employer or another organisation, payment terms are 14 days from the invoice date unless we agree otherwise in writing.
Corporate or workplace screening arrangements may be subject to separate written terms.
Information you provide
The information you give us when booking, completing an intake form or attending your appointment must be accurate and complete to the best of your knowledge. Inaccurate or incomplete information may affect the value of your health check and, in some cases, may mean your results cannot be properly interpreted.
4. Changes to your appointment
Cancellations, rescheduling and no-shows
Plans change. We have tried to make our cancellation and rescheduling rules as simple as possible.
More than 12 hours before your appointment
You can cancel or reschedule free of charge by emailing bookings@optimumhealthscreening.com or calling 020 8058 7765. Because no payment is taken at booking, there is nothing to refund.
Less than 12 hours before, or not arriving at all
We will not charge you, but late cancellations and no-shows take up clinic time that another patient could have used. We keep a record of missed appointments and we may decline future bookings from people who repeatedly cancel late or do not attend.
Arriving late
A health check appointment is time-limited. If you arrive more than 10 minutes late, we will do our best to see you, but your assessment may need to be shortened or, in some cases, rescheduled.
If we have to cancel
We will only cancel an appointment in exceptional circumstances (for example, illness affecting our practitioner, or a clinic-side problem outside our control). If we have to cancel, we will let you know as soon as possible and offer the next available appointment.
5. Refunds
Refunds
Once an appointment has been completed, the fee for that appointment is normally non-refundable unless your statutory rights apply. The service has been delivered, and the clinical time and laboratory work have been used.
Your statutory rights are not affected. Nothing in these terms removes or limits your rights under the Consumer Rights Act 2015, including your right to expect services to be supplied with reasonable care and skill. If you believe a service has fallen short of those standards, please contact us first so we can try to put it right; if we cannot, you may have the right to a price reduction or other remedies under that Act.
6. Important medical information
What our health checks are, and what they are not
Preventive screening, not diagnosis
A health check is designed to give you a snapshot of your general health and to flag patterns that may benefit from a follow-up with your GP. It is not a clinical diagnosis. Reports are intended to inform you and your GP, not to replace medical advice.
Always speak to your GP about clinical concerns
If anything in your report is flagged as needing follow-up, or if you have a clinical concern at any time, please book an appointment with your GP. We may suggest you do so where appropriate, but the responsibility to follow up is yours.
In an emergency
If you have an urgent medical concern, do not wait for your appointment or report. In a life-threatening emergency, call 999. For urgent medical advice that is not life-threatening, contact NHS 111.
Limits of testing
No test is 100% accurate. Blood tests and other clinical measurements have known false-positive and false-negative rates. A normal result does not rule out the possibility of disease, and an out-of-range result does not always mean disease is present.
7. Your responsibilities
What we ask of you
For us to deliver a useful health check, we ask that you:
- Provide accurate and up-to-date information when you book, on your intake form, and at your appointment.
- Follow any preparation instructions we send you, where applicable.
- Arrive on time. If you are running late, please let us know.
- Attend your appointment fit and well enough to undergo the checks. If you are unwell, please reschedule.
- Treat our staff with respect.
- Pay for your appointment at the end of your visit, or by the due date on any invoice we issue.
8. Our responsibilities
What you can expect from us
We will:
- Deliver our services with reasonable care and skill, in line with the standards expected of a private health screening provider.
- Use UKAS-accredited medical laboratories for all blood test analysis.
- Keep your personal information confidential and handle it in line with our Privacy Policy.
- Provide your health report within the timeframe we quote, usually within 2 to 5 working days after your appointment, depending on the tests included and when lab results are returned.
- Be honest about the limits of what a health check can tell you, and refer you to your GP where appropriate.
- Respond to any complaint or concern fairly and promptly.
9. Refusing or ending service
When we may refuse or end an appointment
We reserve the right to refuse, postpone or end an appointment, and to decline future bookings, in any of the following cases:
- You are abusive, threatening or behaving inappropriately towards our staff or other patients.
- You appear to be intoxicated by alcohol or drugs, or otherwise unable to give informed consent to the checks.
- You have a condition or are taking medication that, in our reasonable judgement, makes the check unsafe or unsuitable on the day.
- You have repeatedly cancelled at short notice or failed to attend without good reason.
- Carrying out the appointment would breach the law or any of our regulatory or insurance obligations.
If we end an appointment that has not yet started in any of the circumstances above, we will refund any amount you have paid in advance for that appointment.
10. Liability
Our liability to you
We take our work seriously and we do our best to deliver it well. This section explains the limits of our legal responsibility if something goes wrong.
What we are responsible for
We are responsible to you for foreseeable loss and damage caused by our breach of these terms or our failure to use reasonable care and skill, but we are not responsible for loss or damage that is not foreseeable. Loss or damage is “foreseeable” if it is obvious that it would happen, or if at the time the contract was made we both knew it might happen.
Limits on our liability
Subject to the next paragraph, our total liability to you arising from or connected with any single appointment or order is limited to the amount you paid (or were due to pay) for that appointment or order. We are not liable for losses that arise because you did not act on advice given in your report, did not follow our preparation instructions, or did not seek medical follow-up where appropriate.
What we cannot limit by law
Nothing in these terms limits or excludes our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; any breach of your statutory rights as a consumer (including under the Consumer Rights Act 2015); or anything else that cannot lawfully be limited or excluded.
If you are a business customer
If you are buying our services for a business (for example, corporate health checks for employees), we are not liable for: any loss of profits, revenue, business or anticipated savings; any loss of goodwill or reputation; or any indirect or consequential loss.
11. Using our website
Use of optimumhealthscreening.com
Acceptable use
You may use our website for personal, non-commercial purposes and to book or manage appointments with us. You must not: attempt to gain unauthorised access to any part of the site or its underlying systems; scrape, crawl or systematically harvest content; introduce malicious code or attempt to interfere with the site’s normal operation; or use the site for any unlawful purpose.
Information on the site
The information on our website is provided for general information about our services. While we take reasonable care to keep it accurate and up to date, we do not guarantee that everything on the site is free from errors or omissions. Information about specific tests or health topics is not medical advice and should not be relied on as such.
Intellectual property
The content of our website — including text, images, logos and design — is owned by Optimum Health Screening Ltd or used under licence. You may view and print pages for your personal use, but you may not copy, republish or otherwise use our content commercially without our written permission.
Third-party links
Our website may contain links to third-party websites (for example, the NHS or Google review pages). These are provided for convenience. We are not responsible for the content of those sites or any consequences of visiting them.
Availability
We aim to keep the website available and working properly, but we do not guarantee uninterrupted access. We may need to suspend the site temporarily for maintenance, updates or in the event of technical problems.
12. Changes to these terms
Updates to these terms
We may update these terms from time to time — for example, to reflect changes in how we operate, in the law, or in our prices. The version number and last updated date at the top of this page will always reflect the current version.
The terms that apply to a particular booking are the ones in force at the time you confirmed that booking. Changes to these terms will not affect a booking already in progress.
13. Complaints
If something goes wrong
If you are unhappy with any part of our service, please contact us first so we have a chance to put it right. The quickest way is to email enquiries@optimumhealthscreening.com with a description of what went wrong. We will acknowledge your complaint within 5 working days and aim to resolve it within 20 working days.
If you have a concern about how we have handled your personal information, please email privacy@optimumhealthscreening.com. You also have the right to complain to the Information Commissioner’s Office — full details are in our Privacy Policy.
Section 14
Governing law and other legal terms
The following terms apply in addition to those set out above.
A. Governing law
These terms, and any contract formed under them, are governed by the laws of England and Wales.
B. Jurisdiction
Any dispute arising from these terms or our services will be subject to the non-exclusive jurisdiction of the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in the courts of that country.
C. Entire agreement
These terms, together with our Privacy Policy and any booking confirmation we send you, set out the entire agreement between us in relation to the services. They replace any earlier agreement or understanding on the same subject matter. Nothing in this clause limits liability for fraudulent misrepresentation.
D. No waiver
If we fail to insist that you do something you are required to do under these terms, or if we delay in taking action against you in respect of your breaking these terms, that does not mean we have waived our rights and does not prevent us from taking action later.
E. Severability
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
F. Assignment
We may transfer our rights and obligations under these terms to another organisation — for example, in the event of a sale or restructure of the business. We will tell you in writing if this happens and will make sure that the transfer does not affect your rights under these terms.
G. Third-party rights
These terms are between you and us. No other person has any rights to enforce any of them under the Contracts (Rights of Third Parties) Act 1999.
H. Force majeure
We will not be liable for any failure to perform, or delay in performing, our obligations under these terms where that failure or delay is caused by events outside our reasonable control — for example, severe weather, public health emergencies, power or telecommunications failures, or industrial action affecting third parties whose services we rely on. If such an event occurs, we will let you know and make alternative arrangements where reasonably possible.
Questions about these terms?
Email enquiries@optimumhealthscreening.com or call 020 8058 7765.